At Thorn & Halo, every appointment is bespoke, specialist, and reserved exclusively for you. To protect the quality of service and ensure fairness for all clients, the following policy applies to all bookings:
Cancellations & Rescheduling
- Cancellations or rescheduling must be made at least 48 hours before your appointment.
- Changes made within 48 hours will incur a 50% cancellation fee.
- Same‑day cancellations or missed appointments (no‑shows) will be charged 100% of the appointment cost.
Booking Fees
- A non‑refundable booking fee is required to secure all appointments.
- This fee is deducted from the final balance on the day of your service.
- If you cancel with more than 48 hours’ notice, your booking fee can be transferred to a new appointment once.
Late Arrivals
- Please arrive on time to ensure you receive the full service.
- Arrivals more than 15 minutes late may result in the appointment being shortened or rescheduled, and the cancellation fee may apply.
No‑Show Policy
Clients who do not attend their appointment without notice will be required to pay the full appointment fee before rebooking.
Specialist Services
For mesh integration, toppers, systems, and custom work:
- All deposits for hair orders, systems, or bespoke pieces are non‑refundable, as items are ordered or created specifically for you.
- If you cancel after hair has been ordered, the cost of the hair/system must still be paid in full.
Illness
If you are unwell, please contact me as soon as possible. I will always try to be fair, but the cancellation policy may still apply depending on the circumstances.
Respecting Each Other’s Time
This policy ensures that every client receives the time, care, and preparation they deserve. Thank you for understanding and supporting a small, specialist business.